What you get
Each product page shows the warranty that comes with that product, for example “1 year official warranty”. For phones, this is the brand’s official warranty, provided through the brand’s authorised service centres in Pakistan. Accessories come with the warranty shown on their product page.
The warranty starts on the date shown on your invoice or the warranty card, depending on the brand.
How to claim
- Back up your data and remove your accounts, if the phone still works.
- Take the phone, its box and your invoice or order confirmation to the brand’s authorised service centre.
- The service centre inspects the phone and repairs or replaces it under the brand’s warranty terms.
For accessories, contact us with your order number and a description or video of the fault.
How we help
Not sure where to go? Contact us with your order number. We tell you where the nearest authorised service centre is, what to bring, and we follow up with the brand if your claim gets stuck.
If a phone is faulty right out of the box, don’t go to a service centre first: tell us within 48 hours under our returns policy.
What isn’t covered
- Physical damage such as cracked screens, dents and bent frames.
- Liquid damage, even on phones with a water-resistance rating.
- Repairs or opening by anyone other than an authorised service centre.
- Software tampering, such as rooting or unofficial firmware.
- Normal wear, like scratches and battery ageing over time, unless the brand’s terms say otherwise.
The brand’s own warranty terms decide what is covered. Their decision is final, but we’ll help you understand it.
Our PTA promise
Every phone we sell as PTA approved is checked against PTA’s records before dispatch. You can check it yourself too: send the IMEI number to 8484 by SMS, or use PTA’s DIRBS website. If a phone we sold as PTA approved turns out not to be registered, contact us within 7 days of delivery and we will replace it or refund you in full.
Before a repair
- Keep the box and invoice safe for the whole warranty period.
- Back up your photos and data. Repairs can erase your phone, and neither we nor the service centre can recover lost data.
- Turn off Find My Device or Find My iPhone before handing the phone over.