Delivery charges
- Free delivery on orders of Rs 25,000 or more.
- A flat Rs 350 per order below that.
The delivery charge is shown in your cart and at checkout before you place the order. There are no extra charges at your door, because every order is paid in advance.
When we dispatch
We start on your order as soon as payment is confirmed. For bank transfers that means once the money reaches our account. For installments it means once the BNPL partner approves your plan.
We then source your box-packed unit, check the seal, model and IMEI, pack it securely and hand it to the courier. This usually takes 1–2 working days after payment is confirmed. If something will take longer, we tell you before it does.
Delivery times
- Most cities: 2–4 working days after dispatch.
- Smaller towns and remote areas: it can take a few days longer, depending on courier coverage.
Couriers don’t deliver on Sundays and public holidays, and weather or local disruptions can cause delays. We keep an eye on every parcel and follow up with the courier for you.
Tracking
Once your parcel is booked, we share the courier name and tracking number with you. You can also see them any time on the track order page with your order number and mobile number.
Receiving your parcel
- Check the outer packaging before you accept it. If it looks opened, torn or crushed, don’t accept it, or note the damage on the courier’s receipt, and contact us within 24 hours.
- We recommend recording a video while you unbox. If anything is wrong, the video makes a claim quick and easy.
- Check that the phone’s box seal is intact and that the model matches your order.
If there is a problem with your delivery, see our returns policy for what to do next.
Address problems
Please give a complete address with a nearby landmark and a mobile number you will answer. If the courier can’t reach you, they will try again. If a parcel comes back to us because of a wrong address or missed deliveries, we will contact you to arrange delivery again; the extra courier charge may be payable.